Our services
Both the increasing complexity of security installations and the increasing number of interactions (access control, video, intrusion, BMS...) make related services a major stake when it comes to ensuring system effectiveness and sustainability.
This is why TIL TECHNOLOGIES provides both integrators and end customers with service contracts aiming to support on-site operations and to ensure its system evolution.
Depending on the selected support level (Standard or Privilege), the Support and Maintenance contracts offer the following services:
- Telephone assistance for partners and end customers.
- Curative maintenance (bug fixing).
- Evolutive maintenance (free MICROSESAME updates).
- End customer operating assistance (remote maintenance, database backup).
- Site interventions (preventive maintenance, audit, expertise).
Advantages for end customers:
- High-level service and proactiveness: reduced response times; end customers supported by the TIL TECHNOLOGIES technicians (remote maintenance, on-site interventions).
- Investment preservation: software updates guarantee the system evolution, sustainability and support. New features are only available when using lastest MICROSESAME versions.
- Cost effectiveness: unexpected expenses are replaced by an annual fixed fee (Average of 3% of the global cost including software and hardware). Replace your investment budget by a fixed operating fee.
Downloads - product datasheets
Commitment
TIL wants to achieve economic performance in respecting the environment and social equity.
High Security ANSSI
With the Certification First Level of Security TIL guarantees the high security of its products and its solution MICROSESAME.
Group
French leader in physical access security of professional site, VITAPROTECH GROUP has 300 employees divided on 8 companies over the world.
Support
HOTLINE, AND AFTER-SALES SERVICE
- Phone : +33 (0)4 42 37 17 07
- Mail : helpdesk@til-technologies.com
Download the after-sales service forms
