Our technical support and hardware after-sales teams are available for further information:
- Phone: 0892 700 204 (0.34€ excluding taxes/min)
- Mail : firstname.lastname@example.org
If you need to return hardware products to TIL TECHNOLOGIES, whether new or needing to be repaired, please follow the procedures below:
Procedure for returning installed equipment for repair (Hardware after-sales service):
- 1. Please call the TIL TECHNOLOGIES customer service (0892 700 204 – 0.34 € excluding taxes/min) to diagnose the default.
- 2. After agreement, the customer service will give you a return number (RMA) to be written on the parcel and on the form to be downloaded by clicking here
- 3. Please return the parcel with the double form.
- 4. No parcel will be handled without this RMA number.
- 5. This RMA number is also requested for any correspondence.
Authorisation request for returning new product to get a credit note:
- 1. The hardware must not have been used and must be returned in its original package, with all accessories.
- 2. Please download the return form by clicking here, fill in the form and send it to your sales representative.
- 3. If your request is accepted, you will receive by mail a RMA number to be written on the form and on the parcel.
- 4. Please return your parcel with a double form.
- 5. No parcel will be handled without this RMA number.
- 6. This RMA number is also requested for any correspondence.